Freemium Overview

Intro

Freemium is a free-forever enterprise version of Domo that renews monthly with a credit limit. There are no new sign-ups for Freemium; all new sign-ups are enabled by the Domo Free Trial experience. Domo Free Trial is a 30-day enterprise version of Domo with no credit limit. Learn more about Domo Free Trial.

By default, Freemium is a consumption model and includes 300 credits per month. If you need more credits, you can purchase them through a monthly subscription via Stripe. You can cancel a subscription and return to the free version and 300 default monthly credits at any time.
Credit monitoring allows you to track your usage from month to month.

Tip: Learn more about consumption and using credits by reviewing the Consumption Supplemental Terms and reading this article: What Are Consumption Credits and How Do They Work?

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Required Grants

Grants are authorizations inside Domo that allow individual users to perform and manage tasks and operations. You can add grants to custom roles. Many Domo features require users to have certain grants to access them.

By default, the user who signed up for the Domo Free Trial has the following grants. You can create one or more custom roles for other users as needed and include one or both grants for any role.

• Credits.report.view — This grant allows a user to view the credit usage bar at the top of the screen throughout the instance.
• Payments.stripe.management — This grant allows a user to buy more credits and manage billing details in Stripe and should be given to any users who need to perform these tasks.

Learn more about system and custom roles.

Usage Bar

In Freemium, users with the appropriate permission can see the usage bar at the top of the screen on the landing page.
See Required Grants to learn more about enabling the usage bar for individual users.

The usage bar is collapsed on any other page of the platform. You can expand it with the chevron handle and collapse it by selecting Dismiss.

Depending on your permissions, the usage bar includes the following items:

• A counter that displays the amount of credits used versus the amount of available credits
• Help — Selecting this option redirects you to a list of help documentation, including this article.
• Buy more credits — Selecting this option opens the Purchase Credits modal.
• Manage billing — This option is only visible if you have an active subscription and the appropriate grant. Select Manage billing to view and manage your account and subscription settings in Stripe.
• See usage history — Selecting this option redirects you to the Credit Utilization page in the Company Settings. See Usage History for more information.

Upgrade Credit Limit Alert: When you approach your credit limit, a modal displays, allowing you to buy more credits. You can select Upgrade now to open the Purchase Credits modal or select Dismiss to close the modal. The modal only displays once per credit cycle.

Usage History

Selecting See usage history in the usage bar redirects you to the Credit Utilization page of the Company Admin Settings. Learn more about Credit Utilization.

Used Credits

The Used Credits tab summarizes the credits you’ve used by credit type. You can filter the stacked bar chart by credit type and the ‘12 month ending’ period.

Subscription

The Subscription tab displays your contract information by contract period. Each period can be expanded by selecting the collapsed row to show the credit information for that specific period.

Credit Balance

The Credit Balance tab displays your Current Estimated Balance and estimated balance history.

The Current Estimated Balance shows your current credit period’s starting, ending, and total usage balances. I

The estimated balance history shows the balance history for each credit period. You can expand each Statement IDto see more information about credit usage during that period.

Monthly Subscription

You can subscribe to a monthly credits package if you need more than the default monthly credits.

Select Buy more credits in the usage bar to view the package options and subscribe.
The Purchase credits modal displays.

Choose from the following package options:

• **+100 Credits —**This package adds 100 credits to the default 300 credits for a total of 400 monthly credits.
• **+200 Credits —**This package adds 200 credits to the default 300 credits for a total of 500 monthly credits.
• +300 Credits — This package adds 300 credits to the default 300 credits for a total of 600 monthly credits.
• +400 Credits — This package adds 400 credits to the default 300 credits for a total of 700 monthly credits.

Each package includes Tier 1 Support, 1 Free value consultation, and the option to cancel anytime.

When you choose a package and select Subscribe Now, you are redirected to the Stripe checkout and prompted to add your credit card details to purchase the selected subscription.

Credits on Subscription:

Credit amounts reset at the end of each calendar month. If you purchase a subscription in the middle of a calendar month, the price is prorated (via Stripe) for your initial month; at the beginning of the following month, you are charged for the full month.

If you exceed your credit limit before the month ends, the usage bar changes from blue to orange. You can select Buy more creditsto purchase additional credits.

Cancel a Subscription:

Those with the appropriate grant can cancel a subscription at any time. Select Manage billing in the usage bar to be redirected to Stripe to cancel. If you cancel a subscription, your account reverts to the default number of monthly credits after the last day of the last paid month. You can then choose to continue using Freemium with the 300 default monthly credits or select Buy more credits in the usage bar to choose a subscription package.

Manage Billing

If you have the appropriate grant, you can select Manage billingin the usage bar to be directed to Stripe, where you can view and manage your subscription.