Lithium Dashboard App

Intro

Lithium provides products and solutions to help businesses manage social conversations with customers everywhere. The Lithium Dashboard adds additional social insight by tracking community growth, activity and engagement, and customer satisfaction.

Screenshot

Requirements and Notes

Requires the following:

• Lithium-powered community
• Login credentials and base URL
• Admin role (required to pull activities)
• Pulls all available data
• Capable of generating reports for specific timeframes

Usage

• Customer Satisfaction: Are members getting solutions to their questions?

  • Top 15 Solution Authors
  • Top 15 Kudoed Authors
  • Top 15 Viewed Solutions
  • Solutions by Board
  • Top 25 Kudos Per Post

• Executive Pulse: 5 metrics to check daily

  • Most Active Authors
  • Leading Authors
  • Post Activity
  • Community Daily Use
  • User Rankings

• Member Participation: How active is your community?

  • Active Authors
  • Original Posts vs Replies
  • Top 15 Category Views
  • Top 15 Board Views
  • Posts, Replies and Kudos

• Member Quantity: How is your community growing?

  • Total Registered Users
  • New Users Year Over Year
  • New Users
  • New Users This Month

Authentication

Credential	Description
Username	This is your email address with access to Lithium
Password	This is your password for the username with access to Lithium
Base URL	This is the server URL for your Lithium instance (e.g.community.domo.com).

Dashboard Reports

For report descriptions, see Lithium Connector.

Report	Schedule Update Setting	Parameters	Selection
All Posts	Replace	Report	List of all posts in the given board(s)
Select One	All Boards
Registered Users	Replace	Report	List of Registered Users
Days Back	2000
General Category Metrics	Replace	Report	General metrics for a category
Days Back	90
Categories	Your selected category(ies)
General Board Metrics	Replace	Report	General metrics for a board
Days Back	90
Boards	Your selected board(s)
Kudos by Author	Replace	Report	Leaderboard of Kudos Author
Time Period	all
List of Solutions	Replace	Report	List of Solutions
Days Back	2000
Boards	Your selected board(s)